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Frequently Asked Questions
About Our Service Policy
Table of Contents
I.
Questions about ordering on our
website
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Do I have to place my order on the website?
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Why is the grid location important?
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How do I know you received my order?
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I have something special that I want to tell you about
the order. How do I do that?
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I have an emergency and need to contact you right away.
What do I do?
II. Questions about our service policies
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When will my sign go up?
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Is there any reason that my post-sign would not go up
within those three days?
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My homeowners only want the service done on a certain
day. Can you do that?
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The homeowner wants you to call before you come. Can you
do that?
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We've changed our mind and want to cancel the request.
Can we stop the order?
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I have a "lot for sale", or a particular spot in the
yard (because of a flower bed/underground sprinkler/invisible
dog fence/etc.), where I and the property owner want the
post-sign to go. I would like to meet you there to show you. How
can I schedule that?
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Will you put my riders on the post-sign?
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What happens to my riders when you remove the post-sign?
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The homeowner said that the "sign" I asked you to remove
is still at the property. What happened?
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I don't like where you installed the post-sign, and want
it moved. Is there a charge for that?
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The post/sign is not very nice looking and I want you to
reinstall it. Is there a charge for that?
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The post/sign was stolen or damaged and I want you to
reinstall it. Is there a charge for that?
Questions about ordering on our website
Do I have to place my order on the
website?
Not at this time, but by using the web site to place your order
form it will insure the accuracy of your order.
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Why is the grid location important?
When the address is correctly entered with your order, the grid
should automatically come up when the look up grid button is
pressed. If the grid does not appear, double check the spelling of
the street and town, if that does not help than check the St, Ave,
RD, etc. designation. This is very common problem, but can be easily
resolved by putting in the correct address designation
For new streets and subdivisions, a map of the new streets and
the placement of the sign can be faxed to 203-723-9805.
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How do I know you received my order?
We will email you a confirmation email when you place your order
and a confirmation email after the task has been reported complete.
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I have something special that I want
to tell you about the order. How do I do that?
Please enter any special instructions under the "Post Location &
Other Information" field
on the order form. Please use as much space as necessary.
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I have an emergency and need to
contact you right away. What do I do?
Our office is open Monday thru Friday, 8:30 a.m.- 4:30 p.m.
(EST). Please feel free to call us.
Our phone numbers are:
800-843-3317
203-723-9600
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Questions about our service policies
When will my sign go up?
Within three business days following the day you order it.
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Is there any reason that my post-sign
would not go up within those three days?
Almost all of the orders we receive are completed within
two days. In fact, 75% of the
work requests we receive are completed within that time frame!
However, there are some things that
can delay a request. Providing us with incorrect information.
Severely inclement weather is another.
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My homeowners only want the service
done on a certain day. Can you do that?
We always try to comply with our customers request, but we cannot
guarantee service on
any particular day. The best suggestion is to give us the
information, but inform your
homeowners that we require three days to complete the service
request.
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The homeowner wants you to call
before you come. Can you do that?
Our policy is to request all communication remain strictly
between the agent and the
homeowner. Please inform them that we will service the task during
the three business
days after you request it.
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We've changed our mind and want to
cancel the request. Can we stop the order?
We will do our best to contact the installer, but please have a
contingency planned in
case we cannot reach them. Even with modern conveniences such as
pagers, cellular
phones, and computers, we cannot guarantee that we will be able to
stop them. Explain
to the homeowner to keep watch for the installer. Our installers are
always directed to
follow the homeowners request, and if the homeowner chooses to
cancel the request on
site, our installers will be happy to comply. If we are able to
contact the installer prior to
arriving at the property, there will be no charge.
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I have a "lot for sale", or a
particular spot in the yard (because of a flower bed/underground
sprinkler/invisible dog fence/etc.), where I and the property owner
want the post-sign to go. I would like to meet you there to show
you. How can I schedule that?
Due to the high volume of post-signs we install on any given day,
it is not possible to
meet our customers at the site at a particular time. The best way to
insure we place the
post where you would like it, is to place a marker. We suggest:
1. Stakes with ribbons.
2. Metal frames or directional arrows.
3. Red marker flags that we supply at no charge.
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Check in your office, they may have some already!
We require that you place a marker for properties that have
underground sprinklers,
invisible dog fences, etc. If we get to the property and no marker
is present, we will not install the post.
A service call charge will
apply for us to go back when the
marker has been placed. Also, if you fail to inform us that the
property has an
underground sprinkler, invisible dog fence, etc., we will not be
responsible for any
damages.
If we are told to look for a marker on a property without
special circumstances,
and there is no marker present, our installer will use their best
judgment. We do this
to avoid delay and to save you the cost of a service call. If you
dislike the location, there will be a
service call charge to move it.
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Will you put my riders on the
post-sign?
We will be happy to install your riders on the post-sign if that
information is included on your order and we have your rider(s) in
stock. There is a $3.00 additional charge for installing riders with
your post sign.
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What happens to my riders when you
remove the post-sign?
Our drivers will return your riders to our facility in Naugatuck.
Here they are kept in our inventory until requested to be returned
to the office or added to another post sign. You can call anytime to
request an inventory of your riders.
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The homeowner said that the "sign" I
asked you to remove is still at the property.
What happened?
Many times, agents forget to go back by the property and pick up
the metal frames you were using to supplement the post-sign. The
other possibility is that the homeowner pulled up the post-sign and
placed it in the garage, shed, or other inaccessible place, and we
were not able to retrieve it. There is a charge to go back to
retrieve it.
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I don't like where you installed the
post-sign, and want it moved.
Is there a charge for that?
We will place the post anywhere you like on the property as long
as it is safe and legal,
and you inform us on the order where you would like it. If you
choose, however, to allow
us to use our best judgment, and then disagree with our selection,
there is a service
call charge to go back and move it.
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The post/sign is not looking very good
and I want you to reinstall it.
Is there a charge for that?
We guarantee our workmanship and materials for
60 days from the
date the post-sign was
installed, and we will service the post free of charge within that
time period.
If the post has been up for longer than 60 days, there is a service
call charge to reinstall it.
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The post/sign was stolen or damaged
and I want you to reinstall it.
Is there a charge for that?
Yes, any service requests due to vandalism, car damage or other
causes are chargeable.
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